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UCaaS in 2017 – The Death of the Traditional Phone Call
2017 is driving a new set of business goals and priorities. Companies of all sizes from SMB to Fortune 1000 are now realizing the need to have all their systems integrated. They must communicate immediately, essentially making a traditional phone call a last resort. Companies now rely on “Big Data and Analytics” reporting as well as mobility management, and of course, data security and integrity have never been more important than today.
So how can you move your systems to integrate quickly and easily while still being ahead of the technology curve and managing the best possible customer experience?
The answer is UCaaS.
Why UCaaS? Features, Integrations and Affordability!
UCaaS, or Unified Communications as a Service, is a platform that many think is simply VoIP phone calling, but it’s really much more than that. The “Unified” in unified communications describes the various ways that people and organizations all interact with each other, regardless of where they are located. This includes text, chat and video, online collaboration, reporting and analytics, CRM integration, mobility, presence, on-demand video and voice call recording and of course security, both physical and logical. Besides, UCaaS will still make a good old phone call for you too! Plus, when a cheap “Contact Center” license is layered on, it becomes the equivalent of UCaaS on steroids. All functions and services are also fully managed through world-class online portals, making instant changes instant and free, which will completely eliminate all the burdens for service calls and trucks usually associated with a traditional PBX.
As this technology has become more common, the costs of these services have dropped dramatically. You no longer need to choose an “a la carte” option to fit a budget, abandoning one need for another. Some of the better UCaaS services will even integrate with applications like Skype for Business, Salesforce.com, Microsoft Dynamics, and many more. Many will also allow clicking to bookmark from any web page, even when logged into your mobile devices via the respective UCaaS mobile apps. The majority of all these features are included in a typical UCaaS solution!
Are You Ready For UCaaS?
Your company probably already has the infrastructure necessary to support a large enterprise deployment. A typical installation will be a UCaaS phone placed on a desk that will act as a switch, running over your LAN (Cat 5 or better is usually required) and then connected to your computer (or just keep your computer wireless if you prefer). Your current high-speed Internet circuit will likely have more than enough capacity to support your calling and other needs. Larger customers who want to guarantee the highest quality of services in the VoIP calls can choose to bring an MPLS service or implement a VLAN to separate the voice and data traffic on the LAN, but most of the world is more than satisfied about today’s level of VoIP calls, even over the internet alone.
If “Customer Experience Management” is a priority for your company this year, the first place you should look to make a positive change is in replacing your old phone system with a state-of-the-art UCaaS system. Hoping for better results from your 20, 10, 5 or even 3 year old phone system is not a strategy for success, but using today’s available UCaaS technologies absolutely is.
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