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Is Frontier Airlines a Pandemic Profiteer?
Last fall, my brother, who fought cancer, was taken to the hospital by ambulance. His caregiver called the family to say he only had a few days to live. My 83-year-old aunt had helped support him during his illness and was unable to travel to see him. My other brother also had health problems and could not make the trip. I am 63 years old and was laid off a couple of years ago. Finding a high paying job when you are over 60 is difficult. I drove Uber to get there as my budget is very limited. He is my brother so I made an emergency trip to Ohio to see him one last time and represent the family. He lingered for a while and died on November 10, 2020.
My sister-in-law called in January. She wanted to throw a birthday party for my aunt who would be 84 years old on May 1st. Even though I didn’t pay for my trip to see my brother, I agreed to go back to Ohio for his party. At 83, we don’t know how much longer he will be with us. Life is very uncertain during a pandemic and she is in a very high risk group. The meeting would give us an opportunity to celebrate his life and mourn my brother.
I bought a ticket on Frontier Airlines on January 11, 2020.
I had hoped to stay only 1 day for the party, but had to book for 3 days to get the cheapest ticket. I couldn’t drive for Uber on those days. I’ll take a big hit on my income that week. My loss of income coupled with the cost of the trip would be over $1000, but family is important. It would be nice to see them again.
Reports began to come from China regarding the Corona virus. They had locked up 500 million people, more than the entire population of the United States. On January 31, President Trump blocked travel from China. The news got progressively worse and I began to worry about traveling on a plane with a highly contagious disease ravaging the country.
On February 27th, Frontier notified me that they canceled my original reservation presumably because they didn’t have enough passengers to make the flight. They wanted to reschedule my flights. I called to say I didn’t want to make the change. I wanted to wait and see if I could plan a shorter trip so I wouldn’t lose 3 days of work. Frontier said they issue a voucher good for 90 days so you can reschedule later.
The first American citizen died of Corona Virus on February 29. The infection was spreading rapidly. I think it would be prudent to wait to reschedule. On March 17, the governor of California announced a stay-at-home order. Other states across the country quickly announced their own stay-at-home orders. Frontier eventually stopped flying completely during the month of April. I couldn’t reschedule my flight even if I wanted to.
On April 3, the Department of Transportation ruled that airlines must reimburse customers if their flights were canceled. Many airlines did not comply so the DOT issued another notice on May 12, 2020. This was unprecedented.
I haven’t worked since March 17th. The government said gig workers like me could get $600/week, but that didn’t happen. I had no income except the $1200 stimulus check for 3 months. I contacted Frontier and asked them to refund my $336. They did not provide any service nor could they because they did not fly when my flight was scheduled.
Frontier refused. Not only will they not give me my money, I only have until June 2nd to schedule a flight with them or I lose my money. They can keep $336 for doing nothing.
Frontier profit from the pandemic? I would definitely have made the trip if there wasn’t a highly infectious pandemic. They were closed in April, it was impossible for me to even use their services if I wanted to. I feel I should be entitled to a refund. Their representative, Lulu Zaldivar, told me that they did not refund my money. They said that even though they canceled my original flight and tried to reschedule, it was me who canceled the flight and I am not eligible for a refund under the Department of Transportation order.
Do you think this is fair?
Frontier Airlines at (801) 401-9000
About the Author: David Berger is a 63-year-old Uber driver. He lives in San Diego California and has not had an income since the order to stay at home in California on March 17th.
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