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What is Your Etiquette IQ?

Have you ever had a boss walk up to you in the office and start yelling in front of everyone how incompetent you are? Makes you want to just disappear, doesn’t it? Unfortunately, this is an all too common approach taken by many people in the business community. Employers like to think that they demonstrate their power, but in fact, they prove something very different: that they do not understand the role of manners in the workplace.

Complete the following true/false test to assess your own understanding of what it takes to be a well-educated business professional.

1. It takes more time to complete tasks when they behave politely. True or False

2. Guidelines for proper behavior only make situations more complicated. True or False

3. Etiquette is outdated. Today, everything goes. True or False

4. If an office has a relaxed environment, courtesy does not apply. True or False

5. The ways are constant. Once you’ve learned it, it doesn’t need to be updated. True or False

6. If you get a reputation for being polite, you won’t be respected. True or False

7. Emphasizing what is proper only shows that you are a snob. True or False

8. The police suppress self-expression. True or False

9. Manners will not help you improve the background. True or False

10. Business civility gives you firm rules, with answers for every sticky situation. True or False

Now, for the answers…

1. It takes more time to complete tasks when they behave politely. false While it may take time to learn to apply good manners – just as it takes time to incorporate any new behavior into your routine – they will save you time. You won’t have to spend time soothing hurt feelings or making up for harmful mistakes.

2. Guidelines for proper behavior only make situations more complicated. false Etiquette is not complicated. Most guidelines are based on kindness, efficiency and logic. Once you are familiar with them, they are easy to apply. They free you from the discomfort of uncertainty and the fear of offending someone.

3. Etiquette is outdated. false Although it is true that business today is not as universally formal as it once was, people still need to be courteous and act professionally. Not only does it reflect well on you and your company, your workplace is more enjoyable when everyone is nice and pleasant.

4. If an office has a relaxed environment, etiquette does not apply. false Even if your office environment is casual, etiquette is still appropriate. Being friendly and polite is important everywhere.

5. The ways are constant. Once you’ve learned it, it doesn’t need to be updated. false While we often associate manners with what our mothers taught us about how to behave in public, these rules are not always applied in modern business settings. For example, some women are taught to recognize after being introduced and that is certainly not appropriate in today’s workplace.

6. If you get a reputation for being polite, you won’t be respected. false Being educated does not mean that you will lose your body; in fact, you will gain. If you treat people with respect, they will respect you. Aren’t you more inclined to go the extra mile for someone who honors dignity?

7. Emphasizing what is proper only shows that you are a snob. false There are people who use their knowledge of protocol to intimidate others. However, being a snob actually demonstrates bad manners. The key to politeness is to make others feel comfortable.

8. The police suppress self-expression. false You can be yourself while being polite – unless, of course, you pride yourself on being rude. Good manners refine self-expression. You can chat without engaging in malicious gossip. You can be honest without being crude. You can be respectful and still have a lot of personality. Etiquette allows for a wide range of behavior.

9. Manners will not help you improve the background. false Applying appropriate business behavior can directly and indirectly improve your company’s bottom line. In addition, only a small investment is required for a large return.

Here’s why: Customers are more likely to do repeat business with a company that makes them feel comfortable and valued—two results of good business manners.

10.Business civility gives you firm rules, with answers for every sticky situation. false The guidelines are neither rigid nor set in stone. Appropriate behavior changes with the times and the situation. While you need to know and use good manners, choose when to apply them. However, you should definitely not break etiquette guidelines out of ignorance.

Business etiquette does not have an answer for every situation. However, it can provide guidelines that, combined with your understanding of the circumstances and personalities involved, will get you through most situations.

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